If something has gone wrong, or you simply need a hand with your account, this page explains how to reach us and what to expect once you do.

Who handles your message and what they can do

Every message that comes in is handled by a member of our support team — not a chatbot passing the buck. The people who read your messages are authorised to deal with the full range of account matters: verification queries, payment questions, bonus disputes, and technical issues with games. If your query involves something that requires a higher level of review, such as a formal complaint or an account closure request, it will be escalated internally without you having to start again from scratch.

If you are contacting us about a responsible gambling matter — whether that is setting a deposit limit, taking a cooling-off break, or requesting a self-exclusion — please make that clear in your first message. These requests are treated with priority and handled separately from general support traffic. We will not ask you to justify yourself or wait through a standard queue before acting on them.

What to include so we can help you properly

The single most useful thing you can do when writing to us is give us enough information to act on your message without needing to come back to you for the basics. Include the username or email address registered to your account, a clear description of what happened, and — where relevant — the date and approximate time of the event. If your query relates to a payment, include the transaction reference if you have one. The more specific you are, the more likely it is that we can resolve things in a single exchange rather than a back-and-forth.

On the subject of security: we will never ask you for your password, your full card number, or your PIN — not by email, not through any other channel. If you ever receive a message purporting to be from Slim King that asks for any of those details, do not respond to it and let us know immediately. Protecting your account is something we take seriously, and our team will never need that information from you to resolve a legitimate support request.

Formal complaints

If you feel that a standard support exchange has not resolved your issue fairly, you have the right to raise a formal complaint. Please set this out in writing through our contact channel, marking it clearly as a complaint. We will review it at a higher level and respond with our position. If you remain unsatisfied after that process, you may refer the matter to the Anjouan Gaming Authority, which is the licensing body that regulates Slim King under licence number ALSI-202509029-FI1. Details of how to contact them are available directly through their authority. We are committed to following that process properly — it exists to protect you, and we respect it.

Whatever brings you to this page, we want to hear from you directly. Use the contact details provided on this page to get in touch, and we will do our best to give you a straight answer.